Seasonal Ambassador - Easton Town Center

Lush Handmade Cosmetics•Columbus, OH

4d•Onsite

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role involves learning about Lush products and values, making personalized recommendations, and helping customers understand the brand’s positive-impact mission.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
Deliver a high-quality customer experience by listening to customers, asking open-ended questions, identifying needs, and demonstrating product features and benefits.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that help increase store traffic.
Continually build product knowledge, including products, ingredients, and benefits, and make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
Encourage open communication and listen to colleagues’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, present, participate in teamwork, take breaks when needed, and keep up-to-date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines to make real-time product-display adjustments based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.