Store Manager - Rosedale Center

Macy's•Roseville, MN

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The role cultivates team growth through training, coaching, and development. Additional duties may be assigned. The Store Manager drives sales and customer experience, develops leaders and colleagues, builds a qualified talent pipeline, and ensures consistent execution of company initiatives and store standards. The position also supports local community initiatives and fosters an environment of acceptance and respect for colleagues, customers, and communities.

Requirements

High school diploma or equivalent work experience in a related field.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the stated physical demands, including standing for at least two consecutive hours and lifting at least 30 lbs.
Close vision, color vision, depth perception, and focus adjustment.
Skills in team development, driving results, strategic impact, collaboration, team alignment, and prioritization.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and leadership development.
Ensure weekly business reviews are conducted by the leadership team and support action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours, attendance, and weekend-hours utilization.
Coach the leadership team to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Promote shortage prevention and ensure compliance with policies and procedures.
Coach professional and hourly colleagues to deliver selling behaviors that enhance the customer experience.
Mentor Sales & Customer Service Managers in using weekly Sales Reports and formal and informal observations to coach colleagues.
Review reports and colleague observations, provide constructive feedback to leaders, and identify improvement areas.
Recognize successful selling behaviors and coach the store team to improve sales performance.
Maintain an active supervisory presence throughout the store and ensure a clean, organized, customer-ready environment.
Recruit sales-focused leaders, build a talent pipeline, and fill open positions, prioritizing internal colleagues for specified selling areas.
Ensure timely completion of required training and leadership engagement with new hires.
Execute recognition programs and energize storewide rallies.
Hold leaders accountable for consistent coaching; conduct talent analysis and establish career progression plans for key positions.
Use talent strategies and tools to develop, promote, and advance colleagues.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.