T-Mobile Retail Sales Associate ROSEDALE CENTER Avg. All in $30
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the T-Mobile brand and create energy and excitement around its products and services. They focus on customer needs, build new and existing customer relationships, and develop expertise in identifying needs, educating customers, demonstrating products, and recommending device and service solutions. This is a learning role: associates work with their team to build the skills needed to advance to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, exploring their needs, demonstrating technology, and guiding them through purchases. Associates use digital tools to explain coverage, plans, services, and devices, and help with account reviews and troubleshooting. They also partner with colleagues across retail, business, and customer service channels to resolve issues, identify small-business leads, and provide a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- A culture of care and excellence.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
