T-Mobile Retail Sales Associate PARKERSBURG | Pike St Avg. All in $30

Arch Telecom•Parkersburg, WV

1d•$10 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training. Associates help customers continue their shopping journey, understand their needs, and explore technology through hands-on demonstrations. They recommend personalized devices, services, accessories, and Internet of Things products, and guide customers through purchasing with thoughtful questions, clear answers, patience, honesty, and empathy. Associates also learn to use digital tools to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts. The role includes completing training on the in-store experience, systems, processes, and reference resources. Associates partner with colleagues across sales, business, and customer service to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to the team's success. The position is available with either full-time (40 hours) or part-time (20+ hours) availability.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience; retail experience preferred.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and demonstrate current technology in the store.
Recommend personalized devices, service plans, accessories, and Internet of Things products through side-by-side selling.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Address sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, explain plans and services, and support device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across channels to resolve issues and deliver a seamless customer experience.
Identify small-business leads and hand them off successfully.
Build peer relationships, share best practices, and contribute to team and company success.