T-Mobile Retail Sales Associate WESTMINSTER | Magnolia St Avg. All in $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates engaging customer experiences. This is a learning role: Associates develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers find devices, plans, services, and accessories that fit their needs. They use digital tools to demonstrate coverage and services, support customers with device and account reviews and troubleshooting, and work with colleagues across sales, business, and customer service to resolve issues and hand off small-business leads. The role requires balancing customer experience with performance goals in a fast-paced sales environment. The position is available full-time (40 hours) or part-time (20+ hours). The listed hourly range is $16.90–$30.00. The posting also describes uncapped commission opportunities and automatic raises tied to attainable milestones.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, and resolve customer issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage and explain plans and services.
- Review and troubleshoot devices and accounts using company systems and resources.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Work with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships, share best practices, and contribute to the company’s success.
- Provide a first-class customer experience while working toward performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
