T-Mobile Retail Sales Associate WESTMINSTER | Magnolia St Avg. All in $30

Arch Telecom•Westminster, CA

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates excitement around its products and services. They work in a fast-paced environment focused on customer needs, building meaningful customer relationships, and recommending relevant device and service solutions. This is a learning role intended to develop the skills and expertise needed for promotion to Mobile Expert after training completion. The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and guides them through purchases with thoughtful questions and informative answers. They use digital tools to demonstrate network coverage, plans, services, and device or account features. Associates complete training on in-store experiences, systems, processes, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues and identify small-business leads. The role is available with full-time (40 hours) or part-time (20+ hours) availability. The posting advertises average total compensation of $30, without specifying a pay period.

Requirements

At least 18 years of age.
High school degree or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device and account features, including inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Collaborate with business and customer service colleagues to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.