T-Mobile Retail Sales Associate PARKERSBURG | Pike St Avg. All in $30

Arch Telecom • Parkersburg, WV

6d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm around products and services, prioritize customer needs, and build meaningful customer relationships. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training.

The role focuses on delivering a high-quality customer experience while learning sales and service skills. Associates help customers continue their shopping journey, explore their needs, see technology demonstrations, and find personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, clear answers, patience, honesty, and empathy, while learning to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts.

Associates complete training on the in-store experience, systems, processes, and reference resources. They work with teammates and employees across business and customer service channels to resolve customer issues, identify and hand off small-business leads, and contribute to shared results. The position is available with full-time (40 hours) or part-time (20+ hours) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20+ hours).
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Learn and develop proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
• Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Work alongside teammates to recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• A culture of care and excellence.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED