T-Mobile Retail Associate Manager PARKERSBURG | Pike St

Arch Telecom•Parkersburg, WV

21h•$12 - $14•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Associate Manager works as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. This is a learning role focused on developing customer-service and sales skills while helping the Retail Store Manager with store operations. The role involves creating an energetic, customer-focused experience, building customer relationships, and recommending device and service solutions.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Demonstrate leadership, competitive drive, and confidence in a fast-paced sales environment.
Be willing to lead the team, share best practices, serve customers, and resolve issues.
Be effective in operational, financial, and performance management.
Have strong communication skills.
Have prior wireless sales experience.

Responsibilities

Provide a best-in-class customer experience and build customer loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in the store.
Explore customers’ needs and demonstrate current technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing product expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.