T-Mobile Retail Sales Associate BOONTON | Wootton St
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 retail stores across the United States. Mobile Associates work as part of a retail team to represent the brand, create excitement around products and services, and focus on customers’ needs. They build relationships with customers, learn to identify needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with training intended to build the skills and expertise needed to pursue promotion to Mobile Expert. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized solutions and accessories, and guiding customers through purchases with thoughtful questions and clear answers. Associates also learn digital tools, store processes, systems, and reference resources; collaborate with colleagues across sales, business, and customer service; resolve customer issues; and identify and hand off small-business leads. The position is offered with full-time or part-time availability, with the posting specifying 40 hours for full-time and 20 or more hours for part-time.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and build meaningful connections with customers.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in store.
- Explore individual customer needs and demonstrate the latest technology in store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and relevant expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Become proficient with digital tools used to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training in the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to deliver a seamless customer experience and resolve issues.
- Identify and hand off small-business leads.
- Build peer relationships, share accountability for company success, and contribute to a positive customer experience.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
