T-Mobile Retail Sales Associate MORRISTOWN | Morris St
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the brand, create enthusiasm for its products and services, and prioritize customers in a fast-paced environment. They build customer relationships, learn to identify customer needs, and educate customers by demonstrating and recommending devices and service solutions. This is a learning role intended to build the skills and expertise needed for promotion to Mobile Expert after training completion. The role includes helping customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrating technology; recommending personalized device, service, and accessory solutions; and guiding customers through purchases. Associates learn digital tools and systems used to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. They complete training on the in-store experience, processes, systems, and reference resources, and partner with colleagues across sales, business, and customer service to resolve issues and create a seamless customer experience. The posting lists full-time (40 hours) or part-time (20+ hours) availability. The role is based at the Morristown, New Jersey store.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time (40 hours) or part-time (20+ hours) work.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small business leads.
- Build strong peer relationships and contribute to team accountability and company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
