T-Mobile Retail Store Manager PARKERSBURG | Pike St

Arch Telecom•Parkersburg, WV

18h•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, and technology solutions. The role oversees store functions and performance, including sales, inventory, and implementation of new programs and initiatives. The manager demonstrates digital tools and sales practices, completes required training, partners with colleagues across channels to resolve customer issues and refer small-business leads, and helps create a seamless customer experience. This is a full-time, 45-hour-per-week position at the Parkersburg Pike Street store in Parkersburg, West Virginia. The advertised salary range is $60,000–$100,000 per year, base plus commission.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, 45 hours per week.
Leadership ability and confidence working in a fast-paced sales environment.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and demonstrate effective customer service and sales practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of technology and devices.
Meet or exceed store sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Maintain a high-quality store experience and approach customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.