T-Mobile Retail Sales Associate PARKERSBURG | Pike St Avg. All in $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and provide a customer-first shopping experience. This is a learning role: Associates develop the skills and expertise needed to progress to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and compare technology through hands-on demonstrations. They recommend personalized devices, services, accessories, and Internet of Things products, and guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. They also learn to use digital tools to demonstrate network coverage, plans and services, and device and account review and troubleshooting. The role includes completing training on store experiences, skills, processes, systems, and reference resources. Associates collaborate with employees across business and customer service channels to resolve customer issues, create a seamless experience, identify and hand off small-business leads, and support shared team success. The position offers full-time or part-time availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers resume their shopping journey, whether online, through Customer Care, or in-store.
- Explore customers’ individual needs and demonstrate technology in-store.
- Recommend personalized devices, service plans, accessories, and Internet of Things products.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans and services, and device and account review and troubleshooting.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Collaborate with business and customer service employees to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
