Wireless Retail Sales Associate MEDFORD | Patchogue Yaphank Rd Avg. All in $30
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Mobile Associate works as part of a retail team, representing the brand and its core values while creating an energetic, customer-focused experience. This is a learning role: the associate builds the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The role focuses on building customer relationships, understanding individual needs, and educating customers about wireless devices and services. Associates guide customers through purchases, demonstrate technology, recommend personalized solutions, and use digital tools to explain coverage, plans, and services. They also collaborate with colleagues across retail, business, and customer service to resolve issues, support a seamless customer experience, and identify small-business leads. The position is available at the Medford location on Patchogue Yaphank Road. The posting lists an hourly range of $17.00–$30.00 and notes full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Strong desire to learn and master customer-advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ needs and provide hands-on demonstrations of current technology.
- Work with peers to recommend personalized device, service-plan, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
