Wireless Retail Store Manager MEDFORD | Patchogue Yaphank Rd

Arch Telecom•Town of Brookhaven, NY

5d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team, represents the brand and its core values, and creates an energetic, customer-focused store environment. The manager builds relationships with customers, identifies their needs, and educates them about relevant devices and services. The role oversees store functions including sales, inventory, and the implementation of new programs and initiatives. The manager leads by example in delivering personalized sales and service, uses digital tools to support customer interactions and onboarding, completes required training, and partners with colleagues across business and customer service channels to resolve issues and identify small-business leads. This position requires full-time availability for 45 hours per week.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive and willingness to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with teams and customers.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours per week.

Responsibilities

Lead the retail team by example and share sales and service best practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Ensure the store meets or exceeds sales goals and oversee sales, inventory, and new store programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Maintain high standards for store readiness and approach customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with business and customer service colleagues to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.