Wireless Retail Store Manager BATAVIA | Lewiston Rd

Arch Telecom • Batavia, NY

1d

About The Position

Arch Telecom is hiring a Retail Store Manager to lead a retail team at its Batavia location on Lewiston Road. The manager serves as a brand ambassador, builds team energy around products and services, and prioritizes customers in a fast-paced sales environment. The role focuses on creating meaningful customer connections, identifying customer needs, and educating customers about devices and wireless services.

The manager oversees store functions including sales, inventory, and implementation of programs and initiatives, and works to meet or exceed sales goals. They demonstrate technology and personalized solutions, use digital tools to support customer interactions and onboarding, complete required trainings, and partner with employees across business and customer service channels to resolve issues and identify small-business leads. The position requires full-time availability for 45 hours.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Leadership ability and confidence in a fast-paced sales environment.
• Competitive drive.
• Ability to manage operational, financial, and performance matters effectively.
• Strong communication skills with team members and customers.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability to work full time, 45 hours.

Responsibilities

• Lead the retail team by example and share sales and customer-service best practices.
• Help customers continue their shopping journey across online, customer care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of devices and technology.
• Oversee sales, inventory, and implementation of store programs and initiatives to meet or exceed sales goals.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Provide patient, honest, and empathetic service while addressing sales and service needs.
• Use digital tools to demonstrate coverage, plans, services, devices, and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with business and customer service employees to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• A culture of care and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED