Wireless Retail Store Manager BATAVIA | Lewiston Rd

Arch Telecom•City of Batavia, NY

2d•$60,000 - $120,000•Onsite

About The Position

Arch Telecom is seeking a Retail Store Manager to lead a retail team and represent the brand. The manager leads by example, builds customer relationships, and creates an energetic, customer-focused store environment. The role combines sales leadership, customer service, and oversight of store operations, including sales, inventory, and implementation of store programs and initiatives. The manager helps customers continue their shopping journey across online, Customer Care, and in-store channels; explores customer needs; and demonstrates technology and personalized device, service, accessory, and Internet of Things solutions. The manager uses digital tools to explain coverage and services, inspect and troubleshoot devices and accounts, and support customer onboarding. The role also includes completing training, collaborating across business and customer service teams to resolve issues and hand off small-business leads, and developing accountable peer relationships.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Responsibilities

Lead the retail team by example and represent the brand and company values.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology.
Meet or exceed store sales goals and oversee store sales, inventory, and implementation of programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Provide patient, honest, and empathetic service and sales support.
Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues, create a seamless customer experience, and identify and hand off small-business leads.
Develop strong peer relationships and promote shared accountability for company success.