Wireless Retail Store Manager RENSSELAER | N Greenbush Rd

Arch Telecom•Town of East Greenbush, NY

2d•$60,000 - $120,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager (RSM) leads a retail team and brings the brand to life as a brand ambassador. The RSM creates energy and excitement around wireless products and services, leads by example in a fast-paced sales environment, and puts customer needs first. The role focuses on building customer relationships, identifying individual needs, and educating customers through demonstrations and personalized device and service recommendations. The RSM oversees store functions, including sales, inventory, and implementation of new programs and initiatives, while working to meet or exceed sales goals. The manager supports a seamless customer experience by partnering with colleagues across business and customer service channels, resolving issues, and identifying and handing off small-business leads. The role also includes completing training on customer experience, skills, processes, systems, and reference resources. This is a full-time position at the Rensselaer, New York store, with 45-hour availability required. The listed salary range is $60,000–$120,000 per year, base plus commission.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.
Leadership ability and confidence in a fast-paced sales environment.
Effective operational, financial, and performance management skills.
Strong communication skills with team members and customers.

Nice To Haves

No preferred qualifications explicitly identified.

Responsibilities

Lead the retail team by example and share best practices while serving customers.
Create energy and excitement around products and services as a brand ambassador.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology.
Meet or exceed store sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Maintain a high standard of customer service, approaching sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.