Wireless Retail Store Manager RENSSELAER | N Greenbush Rd

Arch Telecom • Rensselaer, NY

1d • Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, represents the brand and its core values, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies customer needs, and educates customers by demonstrating and recommending devices and services.

The role oversees store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals. The manager demonstrates personalized solutions, including accessories and Internet of Things devices, and ensures that service and sales interactions are handled with patience, honesty, and empathy. The manager uses digital tools to support customer interactions and onboarding, completes training, and partners with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and deliver a seamless customer experience.

The position requires full-time availability for 45 hours. It also requires standing for extended periods, lifting objects weighing up to 25 pounds, and reliable transportation.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Full-time availability for 45 hours.
• Leadership ability and confidence to succeed in a fast-paced sales environment.
• Ability to lead a team, share best practices, serve customers, and resolve issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with team members and customers.

Responsibilities

• Lead the retail team by example and serve as a brand ambassador.
• Help customers continue their shopping journey across online, customer care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of current technology.
• Oversee store functions, including sales, inventory, and implementation of programs and initiatives, to meet or exceed sales goals.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Maintain a high-quality store experience and handle customer needs with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Develop peer relationships and promote shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED