Wireless Retail Store Manager CHELMSFORD | Drum Hill Rd

Arch Telecom•Chelmsford, MA

1d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is hiring a Retail Store Manager to lead a retail team at its Chelmsford, Massachusetts location. The manager serves as a brand ambassador, leads by example, and creates an energetic, customer-focused store environment. The role centers on building customer relationships, understanding individual needs, and educating customers about devices, services, and technology solutions. The manager oversees store functions, including sales, inventory, and implementation of store programs and initiatives, and works to meet or exceed sales goals. They use digital tools to support customer interactions, onboarding, coverage checks, plan and service recommendations, and device and account troubleshooting. The manager completes required training and partners with colleagues across sales, business, and customer service channels to resolve customer issues, hand off small-business leads, and contribute to shared results. This is a full-time role with 45-hour availability required. The listed compensation is $60,000–$100,000 per year, base plus commission. Health benefits are offered to full-time employees.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for a full-time, 45-hour work week.
Leadership ability and confidence in a fast-paced sales environment.
Ability to share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and demonstrate the behaviors and practices needed to succeed.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain a high standard of store readiness and approach sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across channels to resolve customer issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.