Wireless Retail Store Manager MORGAN HILL | Cochrane Plaza

Arch Telecom • Morgan Hill, CA

1d • Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team, serves as a brand ambassador, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, accessories, and Internet of Things products through recommendations and hands-on demonstrations.

The manager oversees store functions, including sales, inventory, and new programs and initiatives, and works to meet or exceed sales goals. The role includes using digital tools to support customer interactions, onboarding, coverage and plan demonstrations, and device and account reviews or troubleshooting. The manager completes required training and partners with colleagues across business and customer-service channels to resolve customer issues and identify small-business leads. The position requires full-time availability for 45 hours.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Leadership ability and confidence in a fast-paced sales environment.
• Competitive drive.
• Ability to lead a team, share best practices, serve customers, and resolve issues.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with both team members and customers.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability to work full-time, 45 hours.

Responsibilities

• Lead the retail team by example and serve as a brand ambassador.
• Create energy and excitement around products and services while prioritizing customer needs.
• Help customers continue their shopping journey across online, customer-care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of devices and technology.
• Oversee store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals.
• Recommend personalized device, service-plan, accessory, and Internet of Things solutions.
• Maintain a strong service and sales experience with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Develop strong peer relationships and share responsibility for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED