Wireless Retail Store Manager MORGAN HILL | Cochrane Plaza
About The Position
Arch Telecom’s Retail Store Manager leads a retail team and serves as a brand ambassador, bringing the brand and company values to life. The manager creates energy and excitement around wireless products and services, prioritizes customer needs, and builds meaningful customer relationships. The role calls for expertise in identifying customer needs and educating, demonstrating, and recommending devices and service solutions in a fast-paced retail environment. The manager oversees store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals. They set an example by delivering personalized solutions, using digital tools, completing required training, and maintaining a high-quality in-store experience. They also collaborate across business and customer-service channels to resolve issues, refer small-business leads, and support shared accountability for company success.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability to work full time, 45 hours.
Nice To Haves
- Leadership ability and a competitive drive.
- Confidence succeeding in a fast-paced sales environment.
- Ability to lead a team while serving customers and resolving issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with both team members and customers.
Responsibilities
- Lead the retail team by example and share effective practices.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology.
- Oversee store functions, including sales, inventory, and new programs and initiatives, to meet or exceed sales goals.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Deliver patient, honest, and empathetic service and sales support.
- Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary and commission.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
