Wireless Retail Store Manager

Elite Wireless Corporation•Hialeah, FL

15h

About The Position

The Wireless Retail Store Manager is responsible for the overall success of a store, including sales performance, customer experience, team development, and daily operations. The manager leads and develops a high-performing sales team, drives results, delivers outstanding customer service, and builds a positive, accountable store culture. The role also includes supporting local marketing and community events and partnering with the District Manager on company initiatives and store performance.

Requirements

High school diploma or equivalent.
Two or more years of retail management experience.
Proven success leading teams and achieving sales goals.
Strong communication and coaching skills.
Comfort using computers and retail technology.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Bilingual in English and Spanish.
Ability to work at multiple store locations within the district.

Responsibilities

Lead the team to achieve and exceed sales goals and key performance metrics.
Coach associates to maximize customer interactions and deliver complete wireless solutions.
Monitor store performance and develop action plans to improve results.
Actively sell products, services, and accessories alongside the team.
Recognize wins and coach employees to improve.
Create a welcoming customer environment and resolve concerns promptly and professionally.
Ensure customer interactions reflect the company's service commitment and foster lasting relationships, loyalty, and referrals.
Recruit, interview, develop, and mentor employees.
Provide ongoing coaching, recognition, and performance feedback, including one-on-one sessions and sales role-playing.
Train employees on new products, promotions, and selling techniques.
Build a positive team culture focused on teamwork and accountability, and prepare employees for future leadership roles.
Oversee daily store operations, including opening and closing procedures.
Maintain accurate inventory and protect company assets.
Ensure compliance with company policies and wireless carrier standards.
Manage scheduling to meet customer demand and maximize productivity.
Complete required reporting, training, and administrative tasks on time.
Partner with the District Manager to execute company initiatives and improve store performance.
Support local marketing initiatives and community events.
Build relationships with nearby businesses and organizations.
Represent Elite Wireless and Cricket Wireless professionally in the community.