Wireless Retail Store Manger

Elite Wireless Corporation•Zapata Ranch Colonia, TX

About The Position

The Retail Store Manager is responsible for the overall success of an Elite Wireless store, including sales performance, customer experience, team development, and daily operations. The manager leads a high-performing sales team, drives results, and delivers outstanding customer service while actively selling products, services, and accessories alongside the team. The role also includes developing employees, maintaining operational standards, managing inventory and scheduling, and representing Elite Wireless and Cricket Wireless in the community.

Requirements

High school diploma or equivalent.
Two or more years of retail management experience.
Proven success leading teams and achieving sales goals.
Strong communication and coaching skills.
Comfort using computers and retail technology.
Flexible availability, including evenings, weekends, and holidays.
Willingness to work at multiple store locations within the district.

Nice To Haves

Bilingual in English and Spanish.
Ability to work at multiple store locations within the district.

Responsibilities

Lead the team to achieve and exceed sales goals and key performance metrics.
Coach associates to make the most of customer interactions and offer complete wireless solutions.
Monitor store performance and create action plans to improve results.
Actively sell products, services, and accessories alongside the team.
Recognize successes and coach employees to improve.
Create a welcoming customer environment and resolve concerns promptly and professionally.
Ensure customer interactions reflect the company's service standards and foster long-term customer relationships.
Recruit, interview, coach, recognize, and develop employees.
Conduct regular one-on-one coaching sessions and sales role-playing.
Train employees on products, promotions, and selling techniques.
Build a positive team culture focused on teamwork and accountability, and mentor team members for future leadership roles.
Oversee daily store operations, including opening and closing procedures.
Maintain accurate inventory and protect company assets.
Ensure compliance with company policies and wireless carrier standards.
Manage schedules to meet customer demand and maximize productivity.
Complete required reporting, training, and administrative tasks on time.
Partner with the District Manager to execute company initiatives and improve store performance.
Support local marketing initiatives and community events.
Build relationships with nearby businesses and organizations.
Represent Elite Wireless and Cricket Wireless professionally in the community.