Virtual Hiring Event for Retail Sales Associate 21st OCT CHELMSFORD | Drum Hill Rd
About The Position
Arch Telecom is hiring Mobile Associates to work as part of a retail team and bring the brand to life. Associates serve as brand ambassadors, creating energy and excitement around products and services while prioritizing customer needs. They build new customer relationships and strengthen existing ones, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized device, service, and accessory solutions, and guiding customers through purchases. Associates use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and partner with colleagues across business and customer service channels to resolve issues and identify small-business leads. The job posting advertises a virtual hiring event for October 21, 2026, and lists the role at the Chelmsford, Massachusetts location. Full-time availability is 40 hours; part-time availability is 20 or more hours.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to collaborate with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers resume their shopping journey, whether online, through Customer Care, or in store.
- Explore customers’ individual needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases using thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
