Virtual Hiring Event for Retail Sales Associate 21st OCT PHEASANT LANE MALL
About The Position
Arch Telecom is hiring Mobile Associates to join a retail team at Pheasant Lane Mall in Nashua, New Hampshire. Mobile Associates bring the brand to life by serving as brand ambassadors, creating energy around products and services, and focusing on customer needs. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. Associates provide a high-quality customer experience by learning customers’ needs, demonstrating technology, recommending devices, services, accessories, and Internet of Things products, and guiding customers through purchases. They use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They also collaborate with colleagues across sales, business, and customer service to resolve issues, hand off small-business leads, and create a seamless customer experience. The posting describes a hiring event on October 21, 2026, and lists hourly pay of $15.00–$30.00. Full-time availability is 40 hours per week; part-time availability is 20 or more hours per week.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail-environment customer service or sales experience is preferred.
- Desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to collaborate with peers and store leaders, learn and share best practices, and resolve customer issues.
- Ability to balance customer experience and performance goals.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to resolve customer issues and create a seamless experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to team success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
