Virtual Hiring Event for Retail Sales Associate 21st OCT BEDFORD | Colby Ct
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 retail stores across the U.S. Its Mobile Associates work as part of a retail team, act as brand ambassadors, and create energy and excitement around products and services. They focus on customer needs, build meaningful customer relationships, and learn to identify needs and recommend device and service solutions. This is a learning role, with training intended to develop the skills needed for promotion to Mobile Expert. The position involves assisting customers throughout their shopping and purchasing journeys, demonstrating technology, recommending personalized device, service, accessory, and Internet of Things solutions, and helping customers understand coverage, plans, and services. Associates also use digital tools to support customer interactions and onboarding, learn store processes and systems, and work with colleagues across sales, business, and customer service to resolve issues and provide a seamless customer experience. The posting advertises a hiring event on October 21, 2026, for the Bedford, New Hampshire location.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and build customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether online, through Customer Care, or in store.
- Explore customers’ individual needs and provide hands-on demonstrations of technology in store.
- Use side-by-side selling to identify personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
