Virtual Hiring Event for Retail Sales Associate 21st OCT BEVERLY | Enon St

Arch Telecom • Beverly, MA

2d • $15 - $30

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. Its Mobile Associates work as part of a retail team to represent the brand and create an energetic, customer-focused experience. This is a learning role: the associate builds the skills and expertise needed to progress to Mobile Expert after completing training.

The role involves helping customers continue their shopping journey, understanding their needs, demonstrating technology, and recommending personalized devices, services, and accessories. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and guide customers through purchases with patience, honesty, and empathy. They complete training on the in-store experience, systems, processes, and reference resources, and work with colleagues across sales, business, and customer service to resolve issues and support a seamless customer experience.

The posting advertises a virtual hiring event and an in-person event on October 21, 2026. The position is available with full-time (40 hours) or part-time (20+ hours) availability. The listed hourly salary range is $15.00–$30.00.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Availability for full-time (40 hours) or part-time (20+ hours) work.
• Strong desire to learn customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
• Help customers resume their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Address sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and share accountability for company success.
• Represent the brand and provide an energetic, customer-focused experience.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED