Virtual Hiring Event for Retail Sales Associate 21st OCT NAUGATUCK | Rubber Ave
About The Position
Arch Telecom is hiring Mobile Associates for its retail team. Mobile Associates bring the brand to life as brand ambassadors, creating energy and excitement around products and services while prioritizing customer needs. They build new customer relationships and deepen existing ones, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role intended to prepare associates for promotion to Mobile Expert upon completion of training. The role includes helping customers continue their shopping journey in-store, providing hands-on demonstrations of technology, and recommending personalized device, service, and accessory solutions. Associates use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills, processes, systems, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues and identify small-business leads. Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. The job posting promotes an in-person and virtual hiring event on October 21, 2026, for its Naugatuck, Connecticut location.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to learn and share best practices with peers and store leaders while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and demonstrate technology in-store.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Collaborate with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
