Virtual Hiring Event for Retail Sales Associate 21st OCT NORWALK | Westport Ave

Arch Telecom•Norwalk, CT

2d•$17 - $30•Onsite

About The Position

Arch Telecom is hiring Mobile Associates (MAs) for its retail team. MAs represent the brand, create energy around products and services, and focus on customers in a fast-paced retail environment. They build customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend devices and wireless service solutions. This is a learning role in which associates develop the skills and expertise needed to progress to Mobile Expert after completing training. The role includes helping customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrating technology; recommending personalized device, service, accessory, and Internet of Things solutions; and guiding customers through purchases. Associates use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills, processes, systems, and reference resources, and partner with colleagues across business and customer service channels to resolve issues and support a seamless customer experience. The listed pay range is $16.94–$30.00 per hour. The posting describes full-time availability as 40 hours and part-time availability as 20 or more hours; it does not specify which schedule applies to an individual hire. A hiring event is advertised for October 21, 2026, with an in-person Norwalk location and a virtual meeting link also provided.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Ability to balance customer experience and performance goals.
Desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.

Nice To Haves

Retail environment experience is preferred.
Spanish speaking is preferred.

Responsibilities

Provide customer service and a best-in-class customer experience that builds loyalty.
Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
Explore individual customer needs and demonstrate in-store technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and share accountability for company success.
Work with the team to develop skills and expertise for potential promotion to Mobile Expert after training completion.