Virtual Hiring Event for Retail Sales Associate 21st OCT CHESTER | Brookside Ave
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. The Mobile Associate works as part of a retail team, representing the brand and creating positive, energetic customer experiences. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers choose wireless devices, plans, accessories, and Internet of Things products through personalized recommendations and hands-on demonstrations. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. The role also involves using digital tools to explain coverage and services, inspect and troubleshoot devices and accounts, and support customer onboarding. Associates complete training on the in-store experience, systems, processes, and reference resources. They collaborate with colleagues across sales, business, and customer service to resolve customer issues, create a seamless experience, identify and hand off small-business leads, and contribute to shared success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail-environment experience is preferred.
- Strong desire to learn and build meaningful connections with customers.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, and resolve customer issues.
- Ability to balance customer experience and performance goals.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customer needs and demonstrate current technology in store.
- Recommend personalized device, service-plan, accessory, and Internet of Things solutions.
- Guide customers through purchases with informative answers and product expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage and services and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
