Virtual Hiring Event for Retail Sales Associate 21st OCT GARDNER | Timpany Blvd

Arch Telecom • Gardner, MA

2d • $15 - $30 • Onsite

About The Position

Arch Telecom is hiring a Retail Sales Associate, referred to in the description as a Mobile Associate, to work as part of a retail team and represent the brand. The role focuses on creating an energetic, customer-centered shopping experience, building customer relationships, and learning to recommend wireless devices, services, and accessories. It is a learning role, with training intended to prepare associates for promotion to Mobile Expert upon completion.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).
• Strong desire to learn customer advocacy skills and build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
• Ability to balance customer experience and performance goals.
• Six months of customer service and/or sales experience.

Nice To Haves

• Experience in a retail environment is preferred.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Provide a first-class customer experience while working collaboratively with the team.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED