Virtual Hiring Event for Retail Sales Associate 21st OCT FISHKILL | Main St
About The Position
Arch Telecom Mobile Associates work as part of a retail team to represent the brand and create energy and excitement around its products and services. They focus on customer needs, build new and ongoing customer relationships, and develop expertise in identifying needs, demonstrating products, and recommending device and service solutions. This is a learning role, with training intended to build the skills and expertise needed to pursue promotion to Mobile Expert. The role involves helping customers continue their shopping journey, exploring their needs through hands-on technology demonstrations, and providing personalized solutions that may include accessories and Internet of Things devices. Associates guide customers through purchases with thoughtful questions and informative answers, and address service and sales needs with patience, honesty, and empathy. They also use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting. Associates complete training on the in-store experience, skills, processes, systems, and reference resources. They collaborate with colleagues across business and customer service channels to resolve issues, provide a seamless customer experience, identify and hand off small-business leads, and contribute to shared team success. The posting describes full-time availability as 40 hours and part-time availability as 20 or more hours; it does not specify which schedule applies to this opening.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work; the posting does not specify which schedule applies to this opening.
- Strong desire to learn customer advocacy skills and build meaningful connections with customers.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to learn and share best practices with peers and store leaders while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Help customers resume their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
