Virtual Hiring Event for Retail Sales Associate 21st OCT BRAINTREE | Commercial St
About The Position
Arch Telecom is hiring Mobile Associates for its retail team. Mobile Associates bring the brand to life as ambassadors for Arch Telecom’s products and services, creating energy and excitement while putting customer needs first. They build meaningful customer connections, learn to uncover needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert upon completion. The position is at the Commercial Street location in Braintree, Massachusetts. Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. and has provided wireless products and service since 1993. A hiring event is advertised for Wednesday, October 21, 2026, with event information listing both 2:00–4:00 PM at the store and 12:00–4:00 PM online. The posting also mentions October 13, 2026, as a hiring-event date.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail-environment experience is preferred.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to learn and master customer advocacy skills and build meaningful customer connections.
- Ability to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Effectiveness in balancing customer experience and performance goals.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to the company’s success while delivering a first-class customer experience.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
