Virtual Hiring Event for Retail Sales Associate 21st OCT MALL OF NEW HAMPSHIRE

Arch Telecom • Manchester, NH

2d • $15 - $30

About The Position

Arch Telecom is hiring Mobile Associates (MAs) to join a retail team and represent the brand. MAs create energy and excitement around wireless products and services, prioritize customer needs, and build meaningful connections with customers. This is a learning role: associates work with their team to develop the skills and expertise needed to prepare for promotion to Mobile Expert after completing training.

The role focuses on delivering a strong customer experience, helping customers continue their shopping journey, exploring their needs, demonstrating technology, and recommending personalized device and service solutions. Associates use digital tools to explain coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills and processes, systems, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues and identify small-business leads.

Arch Telecom is a national wireless preferred retailer with more than 200 retail stores across the United States. The company says it has provided wireless products and service since 1993. A virtual hiring event is advertised for October 21, 2026; the posting also lists an in-person event location at 1500 S Willow St, Space 207, Manchester, NH.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience is preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).

Nice To Haves

• Retail environment experience.

Responsibilities

• Deliver a best-in-class customer experience and build customer loyalty.
• Help customers continue their shopping journey across online, customer care, and in-store channels.
• Explore customers’ needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Approach sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED