Wireless Retail Store Manager MEDFORD | Patchogue Yaphank Rd

Arch Telecom • Medford, NY

13h

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the brand and the company’s core values. The manager creates energy and excitement around wireless products and services, prioritizes customer needs, and builds meaningful customer relationships by understanding needs and demonstrating and recommending suitable device and service solutions.

The role oversees store functions, including sales, inventory, and implementation of store programs, to meet or exceed sales goals. The manager leads by example in delivering a seamless customer experience, using digital tools, completing required training, and partnering with colleagues across business and customer service channels. The position also involves developing employees, supporting store operations and performance, and identifying small-business leads.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability to work full time, 45 hours.

Nice To Haves

• Leadership ability and a competitive drive.
• Confidence succeeding in a fast-paced sales environment.
• Ability to lead a team while serving customers and resolving issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills.

Responsibilities

• Lead the retail team by example and share best practices.
• Help customers continue their shopping journey across online, customer care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of technology and devices.
• Oversee store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals.
• Sell personalized device, service, accessory, and Internet of Things solutions.
• Deliver customer service with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with business and customer service employees to resolve customer issues and create a seamless experience.
• Identify and hand off small-business leads.
• Develop peer relationships and promote shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED