Wireless Retail Associate Manager MEDFORD | Patchogue Yaphank Rd

Arch Telecom•Medford, NY

19h•Onsite

About The Position

Arch Telecom’s Retail Associate Managers work as part of a retail team to represent the brand and deliver a strong customer experience. This is a learning role in which the associate manager develops required skills while assisting the Retail Store Manager with operational duties. The role involves helping customers select wireless products and services, demonstrating technology, recommending personalized solutions, and building customer relationships and loyalty. Associate Managers also use digital tools to explain coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and work with employees across business and customer service channels to resolve issues and identify small-business leads. The position calls for leadership, a competitive drive, effective communication, and the ability to contribute to operational, financial, and performance management. The job is full-time at 40 hours per week and requires standing for extended periods and lifting objects weighing up to 25 pounds.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods of time.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Demonstrate leadership, competitive drive, and confidence in a fast-paced sales environment.
Be willing to lead the team, share best practices, serve customers, and resolve issues.
Be effective with operational, financial, and performance management.
Have strong communication skills with customers and team members.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Provide a best-in-class customer experience and build customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and demonstrate the latest in-store technology.
Recommend personalized devices, service plans, accessories, and Internet of Things products.
Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Share best practices and contribute to team success.