Wireless Retail Associate Manager MEDFORD | Patchogue Yaphank Rd
About The Position
The Wireless Retail Associate Manager (RAM) works as part of a retail team to represent the brand and create an energetic, customer-focused experience. This is a learning role: the RAM builds sales and customer-service skills while assisting the Retail Store Manager with daily operations and coaching. The role involves helping customers find personalized device, service-plan, accessory, and Internet of Things solutions; demonstrating technology; and guiding customers through their purchases. The RAM also uses digital tools to explain coverage, plans, and services and to inspect, review, and troubleshoot devices and accounts. Training is provided on the in-store experience, systems, processes, and reference resources. The RAM collaborates with colleagues across business and customer-service channels to resolve customer issues, hand off small-business leads, and contribute to a seamless customer experience. The position is full-time, 40 hours per week, at the Medford, New York location.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Prior wireless sales experience.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to lead a team and share best practices while serving customers and resolving issues.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with team members and customers.
Responsibilities
- Provide customer service and a high-quality in-store experience that builds customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and demonstrate wireless technology in the store.
- Recommend personalized devices, service plans, accessories, and Internet of Things devices through side-by-side selling.
- Guide customers through purchasing decisions by asking thoughtful questions, answering questions, and sharing expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Share best practices, help lead the team, and provide resolutions to issues.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
