Wireless Retail Associate Manager MEDFORD | Route 112

Arch Telecom • Medford, NY

2d • $19 - $30 • Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. Its Retail Associate Managers (RAMs) work as part of a retail team to represent the brand and deliver a strong customer experience. This is a learning role: the associate manager develops required skills while assisting the Retail Store Manager with operational duties and coaching. The position emphasizes customer relationships, product and service education, personalized recommendations, teamwork, and success in a fast-paced sales environment.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership ability and confidence to succeed in a fast-paced sales environment.
• Effective operational, financial, and performance management skills.
• Strong communication skills with team members and customers.
• Prior wireless sales experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customer needs and demonstrate technology in the store.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small business leads.
• Build strong peer relationships and contribute to shared accountability for company success.
• Lead and support the team by sharing best practices and helping resolve customer issues.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises upon reaching attainable milestones
• Opportunities for career advancement
• Discounted T-Mobile cell phone plan
• Health benefits for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED