Wireless Retail Sales Associate MEDFORD | Route 112
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the brand, create excitement around products and services, and focus on customers’ needs. This is a learning role: the associate works with the team to build skills and expertise in preparation for promotion to Mobile Expert after training completion. The associate helps customers continue their shopping journey, explores individual needs, demonstrates technology, and recommends personalized devices, services, accessories, and Internet of Things products. They guide customers through purchases with thoughtful questions and informative answers, and address service and sales needs with patience, honesty, and empathy. Associates learn to use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting. They complete training on the in-store experience, skills, processes, systems, and reference resources. Associates partner with employees across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and build effective peer relationships. The role involves balancing customer experience with performance goals in a fast-paced sales environment.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Sell personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Balance customer experience with performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
