Wireless Retail Store Manager MEDFORD | Route 112
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S., providing wireless products and customer service since 1993. The Retail Store Manager leads a retail team, serves as a brand ambassador, and creates an energetic, customer-focused in-store experience. The manager builds customer relationships, identifies individual needs, and educates customers about devices, plans, services, accessories, and Internet of Things products. The role oversees store operations and sales performance, with responsibility for meeting or exceeding sales goals and implementing store programs and initiatives. The manager leads by example, helps customers continue their shopping journey across online, Customer Care, and in-store channels, and ensures the store is operating at its best. The position also involves using digital tools to demonstrate coverage, plans, services, and device and account features; completing training; and collaborating with business and customer service teams to resolve issues and refer small-business leads. This is a full-time store-based position in Medford, New York, with 45 hours of availability required. The role requires standing for extended periods and lifting objects weighing up to 25 pounds. Arch Telecom emphasizes diversity and inclusion and welcomes employees with diverse perspectives and experiences.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time work of 45 hours.
- Leadership ability and confidence in a fast-paced sales environment.
- Ability to lead a team, share best practices, serve customers, and resolve issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills.
Responsibilities
- Lead the retail team and model sales and customer-service practices.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and provide hands-on demonstrations of technology and products.
- Meet or exceed store sales goals and oversee store functions, including sales, inventory, and implementation of programs and initiatives.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Maintain a high standard of store readiness and customer service, approaching sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device and account features, and support inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues, create a seamless customer experience, and identify and hand off small-business leads.
- Build strong peer relationships and promote shared accountability for the company’s success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- A culture of care and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
