Wireless Retail Sales Associate MEDFORD | Route 112

Arch Telecom•Medford, NY

1d•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 retail stores across the U.S. Mobile Associates are members of a retail team who represent the brand, create excitement about products and services, and focus on customers’ needs. They build new customer relationships and strengthen existing ones, while developing expertise in identifying needs and recommending device and service solutions. This is a learning role: associates train with their team to build the skills needed for promotion to Mobile Expert after completing training. The role involves learning and delivering customer service while providing a strong customer experience and building loyalty. Associates help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, accessory, and Internet of Things solutions, and guide customers through purchases. They use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and partner with colleagues across business and customer service channels to resolve issues, identify small-business leads, and support a seamless customer experience. The position offers competitive hourly pay, uncapped commissions, milestone-based automatic raises, career advancement opportunities, an Employee Stock Ownership Program, and a discounted T-Mobile cell phone plan. Health benefits are available to full-time employees. Monthly sales incentives, contests, and rewards are also offered. Full-time availability is 40 hours; part-time availability is 20 or more hours.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience is preferred.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).

Nice To Haves

Retail environment experience.

Responsibilities

Learn and build proficiency in customer service while delivering a high-quality customer experience and building loyalty.
Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.