Wireless Retail Sales Associate READING | N 5th St Avg. All in $30 $1000 sign on bonus

Arch Telecom • Reading, PA

3d • $10 - $30 • Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 retail stores across the U.S. The Wireless Retail Sales Associate, also described as a Mobile Associate (MA), works as part of a retail team to represent the brand and provide an excellent customer experience. This is a learning role: the associate develops the skills and expertise needed to pursue promotion to Mobile Expert after completing training.

Associates help customers continue their shopping journey, explore their needs, and learn about devices, services, accessories, and Internet of Things products through demonstrations and personalized recommendations. They guide customers through purchases with thoughtful questions, informative answers, and patient, honest, and empathetic service. Associates also learn to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts.

The role includes completing training on the in-store experience, systems, processes, and reference resources; collaborating with colleagues across business and customer-service channels to resolve issues and identify small-business leads; and building effective peer relationships. The position is available with full-time (40-hour) or part-time (20+-hour) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Help customers resume their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customers’ individual needs and demonstrate current technology in-store.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Work with colleagues across business and customer-service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to team success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.
• $1,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED