Wireless Retail Associate Manager READING | N 5th St $1000 sign on bonus

Arch Telecom • Reading, PA

3d • $18 - $30 • Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer for the country’s #1 mobile provider, with more than 200 retail stores across the U.S. The company has provided wireless products and customer service since 1993.

The Retail Associate Manager (RAM) works as part of a retail team to represent the brand, create energy around products and services, and prioritize customer needs. This is a learning role: the RAM builds customer-service and sales skills while helping the Retail Store Manager with daily operations and coaching. The position is based at the N 5th St store in Reading, Pennsylvania, and is full-time, with a stated 40-hour workweek. Compensation is listed as $17.92–$30.00 base plus commission per month, and the posting advertises a $1,000 sign-on bonus.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead a team, share best practices, serve customers, and provide issue resolutions.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with team members and customers.

Nice To Haves

• Prior wireless sales experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customer needs and demonstrate technology in the store.
• Recommend personalized device, service-plan, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Share best practices, lead the team while serving customers, and help resolve issues.

Benefits

• $1,000 sign-on bonus.
• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED