Wireless Retail Store Manager READING | N 5th St $1000 sign on bonus

Arch Telecom • Reading, PA

3d • $60,000 - $100,000 • Onsite

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the brand and its core values. The manager creates energy and excitement around products and services, prioritizes customer needs, and builds new and lasting customer relationships. They uncover customer needs and educate, demonstrate, and recommend device and service solutions in a fast-paced retail environment.

The role oversees store operations and is accountable for meeting or exceeding sales goals. It involves supporting customers throughout their shopping journey, demonstrating technology, recommending personalized solutions, maintaining the store, completing training, and using digital tools to support customer interactions and onboarding. The manager partners with colleagues across business and customer-service channels to resolve issues, deliver a seamless customer experience, and identify small-business leads.

This is a full-time position with 45-hour availability required, located at the N 5th St store in Reading, Pennsylvania. The listed salary range is $60,000–$100,000 per year, base plus commission. A $1,000 sign-on bonus is advertised.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for full-time work, specified as 45 hours.
• Leadership ability and confidence to succeed in a fast-paced sales environment.
• Willingness to lead the team, share best practices, serve customers, and resolve issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with team members and customers.

Responsibilities

• Lead the retail team by example and serve as a brand ambassador.
• Help customers continue their shopping journey across online, customer-care, and in-store channels.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Ensure the store meets or exceeds sales goals by overseeing sales, inventory, and implementation of store programs and initiatives.
• Sell personalized device, service, accessory, and Internet of Things solutions.
• Maintain the store and approach service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with business and customer-service colleagues to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and promote shared accountability for company success.

Benefits

• $1,000 sign-on bonus.
• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED