Wireless Retail Associate Manager READING | N 5th St $1000 sign on bonus

Arch Telecom • Reading, PA

2d • Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Retail Associate Managers (RAMs) work as part of a retail team to represent the brand and its core values. They create energy and excitement around products and services, focus on customers’ needs, and build new and lasting customer relationships. This is a learning role: the RAM develops sales and service skills while assisting the Retail Store Manager with operational duties.

The role involves delivering a strong customer experience, demonstrating devices and technology, identifying customers’ needs, and recommending personalized device, service, and accessory solutions. RAMs use digital tools to explain coverage and plans, support device and account reviews and troubleshooting, and guide customers through purchases. They complete training on the in-store experience, systems, processes, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues and refer small-business leads.

The position is full-time, 40 hours per week, at the Reading, N 5th St location. The posting advertises a $1,000 sign-on bonus.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead the team, share best practices, serve customers, and help resolve issues.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with team members and customers.
• Prior wireless sales experience.
• Ability to work full-time, 40 hours per week.

Responsibilities

• Help customers continue their shopping journey across online, customer care, and in-store channels.
• Explore individual customer needs and provide hands-on demonstrations of devices and technology.
• Use side-by-side selling to recommend personalized devices, service plans, accessories, and Internet of Things products.
• Guide customers through purchases by asking thoughtful questions, answering questions, and sharing product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared company success.
• Lead and support the team by sharing best practices, serving customers, and helping resolve issues.

Benefits

• $1,000 sign-on bonus.
• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED