General Manager - Sign On Bonus $1000

Destination Pet, LLC•Missouri City, TX

1d•$55,000 - $65,000

About The Position

Destination Pet is hiring a General Manager for Lone Star Pet Lodges. The General Manager leads the center’s day-to-day operations and builds a culture that delivers exceptional experiences for pets, pet parents, and team members. The role is accountable for business performance, team development, operational excellence, and outstanding pet care. The position combines leadership, operations, customer experience, financial accountability, and community engagement. The General Manager works closely with Destination Pet Support Teams—including Operations, Human Resources, Marketing, Facilities, Finance, and Legal—to maintain a safe, efficient, and welcoming environment for people and pets.

Requirements

Ability to work evenings, weekends, and holidays as business needs require.
Ability to frequently lift up to 40 pounds.
Ability to stand, walk, bend, climb stairs, and remain active throughout the workday.
Ability to work with computers, point-of-sale systems, and multi-line phone systems.
Ability to safely handle dogs on leashes and work around pets of varying sizes and temperaments.
Comfort working around animal dander, pet waste, cleaning products, disinfectants, and varying noise levels.

Nice To Haves

Experience leading, coaching, mentoring, and developing teams.
Strong operational mindset and ability to balance customer service with business performance.
Ability to thrive in a fast-paced environment with changing priorities.
Confidence making decisions, solving problems, and managing multiple responsibilities.
Ability to build trust with team members, clients, and business partners.
Experience managing budgets, labor, payroll, inventory, and overall business performance.
Effective and professional communication with people at every level of the organization.
Passion for creating an outstanding experience for pets and the people who love them.
Willingness to lead by example and provide hands-on support to the team.

Responsibilities

Lead daily center operations and ensure a safe, clean, and exceptional experience for pets, clients, and team members.
Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
Create schedules that balance service quality with labor-budget expectations.
Manage payroll, labor costs, staffing levels, and timely payroll approval.
Manage budgets, review operational reports, monitor key performance indicators, and identify opportunities for growth.
Oversee inventory, purchasing, and vendor relationships.
Resolve customer concerns, build relationships with pet parents, and ensure consistent service excellence.
Ensure compliance with company policies and applicable employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.
Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.
Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.
Maintain the facility, equipment, and technology systems.
Manage cash handling procedures, deposits, and financial controls.
Develop and execute local marketing initiatives, community partnerships, and social media engagement to grow the business.
Monitor the health, safety, comfort, and well-being of every pet in the center’s care.
Support the team as needed and perform other assigned responsibilities.

Benefits

Quarterly bonus opportunities.
Medical, dental, vision, life insurance, and short- and long-term disability coverage.
401(k) with company match.
Generous paid time off.
Discounts on Destination Pet services.
Career growth opportunities across the Destination Pet network.
Collaborative, people-first culture with opportunities to make a meaningful impact.

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