Wireless Retail Store Manager READING | N 5th St $1000 sign on bonus

Arch Telecom • Reading, PA

2d

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the brand and the company’s core values. The manager creates energy around products and services, prioritizes customer needs, and builds new and lasting customer relationships by identifying needs and recommending device and service solutions.

The role oversees store functions, including sales, inventory, and implementation of store programs and initiatives, with responsibility for meeting or exceeding sales goals. The manager leads by example in providing patient, honest, and empathetic service; demonstrates technology and digital tools; completes required training; and works with employees across business and customer service channels to resolve customer issues, provide a seamless experience, and identify and hand off small-business leads. The position is full-time, with 45 hours of availability required.

Requirements

• At least 18 years of age.
• Wireless sales experience.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for full-time work of 45 hours.
• Leadership ability, competitive drive, and confidence in a fast-paced sales environment.
• Ability to share best practices, serve customers, and resolve issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with teams and customers.

Responsibilities

• Lead the retail team by example and serve as a brand ambassador.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of technology.
• Oversee store sales, inventory, and implementation of new programs and initiatives, and ensure the store meets or exceeds sales goals.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• $1,000 sign-on bonus.
• Employee Stock Ownership Program (ESOP).
• Competitive salary pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED