T-Mobile Retail Sales Associate SUPERSTITION SPRINGS CENTER Avg. All in $30
About The Position
Arch Telecom Mobile Associates work as part of a retail team to represent the T-Mobile brand and deliver a strong customer experience. They build customer relationships, learn to identify needs, demonstrate products and services, and recommend personalized wireless solutions. This is a learning role: associates work with their team to develop the required skills and expertise in preparation for promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore devices and services, and make informed purchases. They learn digital tools and systems for demonstrating coverage, plans, devices, and account features, and partner with colleagues across sales, business, and customer service to resolve issues and support customers. The position is available with full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide customer service and work toward a best-in-class customer experience and customer loyalty.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customer needs and demonstrate current technology in the store.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Work with the team to develop skills and expertise in preparation for promotion to Mobile Expert after training completion.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
