Wireless Retail Sales Associate FOUNTAIN HILLS | N Saguaro Blvd Avg. All in $30
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the brand and create an energetic, customer-focused experience. This is a learning role: associates develop the skills and expertise needed to progress to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and compare devices and services through demonstrations and informed recommendations. They build relationships through patient, honest, and empathetic service, use digital tools to explain coverage and plans, and assist with device and account inspection, review, and troubleshooting. They also collaborate with colleagues across retail, business, and customer service channels to resolve issues and identify small-business leads. The role is available full time (40 hours) or part time (20+ hours). The listed pay range is $15.15–$30.00 per hour. The posting describes employee stock ownership, commission opportunities, milestone-based raises, career advancement, a discounted T-Mobile wireless plan, and health benefits for full-time employees.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in store.
- Explore individual customer needs and demonstrate current technology in store.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
