Wireless Retail Store Manager FOUNTAIN HILLS | N Saguaro Blvd

Arch Telecom•Fountain Hills, AZ

3d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the company’s brand and core values. The manager creates energy around products and services, prioritizes customer needs, and builds new and lasting customer relationships by identifying needs and recommending device and service solutions. The role oversees store operations and sales performance, including inventory and the implementation of store programs and initiatives. The manager leads by example in providing hands-on technology demonstrations, offering personalized device and service solutions, and delivering patient, honest, and empathetic customer service. The manager also uses digital tools to support customer interactions and onboarding, completes required training, and partners with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and support a seamless customer experience. This is a full-time position requiring 45 hours of availability. The listed annual salary range is $60,000–$100,000, base plus commission.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, listed as 45 hours.
Leadership ability and confidence in a fast-paced sales environment.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example, sharing best practices and representing the brand.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
Meet or exceed sales goals and oversee store functions, including sales, inventory, and implementation of store programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things (IoT) devices.
Maintain a high standard of store service and sales by approaching customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with business and customer service colleagues to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and promote shared accountability for company success.